This document outlines our Refund and Cancellation Policy of Smaitic Labs SAAS offerings. Understanding this policy ensures that you are fully informed of your rights and obligations as a user of our services and products.

a. Eligibility for Refunds

Conditions for a Refund:

Refunds at Smaitic Labs are considered on a case-by-case basis. Here are the typical scenarios where a refund may be granted:

• Service non-performance where Smaitic Labs fails to comply with the agreed service terms.
• Overbilling due to a billing error.
• Cancellation of services purchased due to dissatisfaction, provided the claim is made within the first 14 days of purchase.

Non-refundable Services:

Some of our services and products are non-refundable, including:

• Custom services that involve third-party costs.
• Subscription services once the new billing period has commenced.

b. Cancellation Policy

How to Cancel Your Subscription:

To cancel your subscription to the SAAS Suite, please follow these steps:

1. Log into your account.
2. Go to the 'Subscription' section..
3. Follow the instructions to cancel your subscription.

Timing for Cancellation:

Ensure you cancel at least 48 hours before the renewal date to avoid being charged for the next period.

c. Refund Process

Refund Timeline:

To initiate a refund, please contact our customer support team with the following information:

• Your account details.
• Proof of purchase.
• Reason for the refund request.

d. Processing Time and Reimbursement

Refund Timeline:

Refunds are generally processed within 7-10 business days after the refund request is approved.

Reimbursement Methods:

Refunds will be processed back to the original method of payment or as credit to your account, depending on your preference and the specifics of the case.

e. Changes to Subscription Plans

You may upgrade or downgrade your subscription at any time. The changes will be effective immediately, and the billing will be adjusted accordingly in the next cycle.

f. Changes and amendments

We reserve the right to modify this Policy or its terms related to the Website and Services at any time at our discretion. When we do, we will send you an email to notify you. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes.

g. Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services and submitting your information you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.

Contacting us

If you have any questions, concerns, or complaints regarding this Policy, we encourage you to contact us using our email info@smaitic.com  . We will attempt to resolve complaints and disputes and make every reasonable effort to honor your complaints as quickly as possible

This document was last updated on May 10, 2025.